Last November, I was approached by an Australian customer to
source an engagement stone for her. She
wanted a Ceylon sapphire, 4 carats, emerald cut, no heat, with cert. The budget: $15,000. Needless to say I don’t have those kinds of
stones lying around. Not in that price
range for sure, but I also don’t have the kind of inventory in larger sizes
that allows for such specifics.
Nonetheless I was intrigued to see if I could make this happen. But where would I get the stone, how would I
ship it, and what if the customer didn’t like what I picked? Would I be saddled with an expensive gem that
I couldn’t use, and a huge tab?
This little anecdote illustrates how much risk is involved
in buying and selling gems. There are
risks concerning storage, transport, theft and last but not least, enormous
risks of financial loss. How is this
risk managed? Part of the answer is
easy: you can get insurance, you can have a safe, and you can get an alarm
system. But that’s not the whole
story. Most insurance companies have a
high deductible and demand high premiums, so it only pays to have it when you
carry high end inventory. When I looked
for insurance for my jewelry business, I was offered a deductible of $5,000 at
a premium of $5000 per year and a $50,000 insurance max. This basically made no sense for me. I don’t own anything that’s $5000.
4 Carat Sapphire, Ceylon, No Heat |
The most interesting risk calculation, however, involves
risk of return. What if the customer
isn’t happy with her purchase? Who
pays? In cases like this, the safe spot
is that of middle man. You memo out a
gem the customer might be interested in, and you work out the terms of the
memo. Most memo agreements are only 1-2
weeks, longer terms involve either strong relationships or good
references. A purchase, in the gem
trade, cannot be refunded. I think the
reason is simply that even a gem trader may not own all of his inventory
(yet). Or more precisely, he may not
have it paid off. So as he makes sales,
he pays his bills, and his own supplier is waiting for that to happen, because
that supplier may be in Sri Lanka or India or Africa without access to a
wealthy market. So, until the gem is
with its final owner without return, everyone may have to wait. The risk of loss or breakage, meanwhile,
remains with the person who has the stone in their possession.
Let’s now return to my Aussie customer. We proceeded with great caution in conducting
the sale. I first investigated possible
gem candidates. I put word out and my
search led to an Indian gem dealer who requested some reference before dealing
with me. After passing that test, and
having a nice chat in his office during which he evaluated my gem expertise, I
looked at the stones, snapped some pix, and forwarded specs, prices, and certs
to my prospective buyer. She
preliminarily chose one stone and I went back for more pix. After more back and forth on Etsy, her asking
certain questions about the stone, my trying to answer them, she decided to
purchase. I memo’d the stone, which I
ran by my own lab for a quick second look (because I, too, needed to be sure
about the seller).
Hand Shot of the Sapphire |
I collected the money via PayPal, then shipped FedEx but
through a private insurer. This cost $100 with a $10,000 insurance policy, and
my customer had to pay hefty custom’s fees.
(But these were all things we sorted out before I even memo’d the stone.) I got 1 month memo terms and promised to stay
in constant touch with seller and buyer.
As soon as my customer had the stone in her hands, I let my seller
know. Before purchase, my buyer and I
had negotiated a 2 week inspection and return period, which my seller had
agreed to wait out. The buyer loved her
stone and all was good, no return necessary.
At that point I paid out the seller.
Longer returns are not feasible given the great complexity of these
transactions. These aren’t shirts from
Macy’s. They’re more like real estate
transactions – as much as possible, the checking is done beforehand to minimize
trouble. By the time you sign the dotted
line, you have 3 days to withdraw, and that’s it.
At no point during this complicated transaction was this gem
at my house! At no point was it in the subway. I shipped it on the day I memo’d it and I had
a friend with me to walk me over to the lab and to my gem dealer friends who
shipped it. They kept it in their safe,
in a very secure building, until FedEx picked up. To this end, some NY gem dealers actually
have a lock box at one of the many banks that surround 47th
Street. That way nothing leaves the
area, which is generally very safe (practically every other person on the
street is a security guard). That way
they can keep what they memo’d right in the bank in their secure lockup.
Almost every week people ask me if I can get them a “this”
or a “that” to look at. This I am happy
to do but when the “this” goes much above $1000, it turns into a complicated
matter. Perhaps this blog entry helps explain
why.